Privacy Policy
Privacy Policy
At Sawa Shopping, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or mobile application.
1. Information We Collect
a. Information You Provide
- Full name, email address, phone number
- Shipping and billing address
- Payment information (processed via secure third-party gateways)
- Account login credentials
- Product reviews, communications, and messages
b. Automatically Collected Data
- Device type and IP address
- Browser type, operating system
- Pages visited and time spent
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Process orders and facilitate payments
- Deliver products and manage returns
- Communicate order status or respond to inquiries
- Prevent fraud and ensure platform security
- Improve our platform, services, and user experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Vendors/Sellers (to fulfill your order)
- Delivery companies and payment processors
- Service providers (e.g. hosting, analytics, marketing tools)
- Law enforcement or regulatory authorities when required
All partners are contractually bound to protect your information.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Improve functionality
- Measure traffic and user engagement
You may manage cookie preferences through your browser settings.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Object to or restrict data processing
- Withdraw consent (where applicable)
To exercise any of these rights, email us at contact@sawashopping.com.
6. Data Security
We use industry-standard security practices (encryption, firewalls, etc.) to protect your data. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your information only as long as necessary for the purposes described above or as required by law (e.g. for tax and legal obligations).
8. Children's Privacy
Sawa Shopping is not intended for users under the age of 18. We do not knowingly collect personal data from children.
9. Cross-Border Transfers
If your data is transferred outside Lebanon (e.g., cloud hosting), we ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a new "Last Updated” date. Continued use of the platform indicates acceptance of any updates.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
contact@sawashopping.com
